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FAQ's

 

How can I get in touch?

 

You can contact us in a variety of ways: the contact form, via email or you can call us on 03333 397 511.

We are open 09:00 – 17:00 GMT excluding bank holidays.

 

Do you have a physical shop?

 

The Muay Thailand shop is only online. This means you can shop 24/7 and it also keep costs low so we can pass on savings to you.

 

I've contacted you by phone/email, when will you reply?

 

We aim to respond to all emails within 48 working hours, Monday to Friday.

Our phone lines are open 09:00 – 17:00 GMT, Monday to Friday excluding bank holidays. If you've called but can't get through, please leave a message to help us get back to your faster. Alternatively, send us an email or use the contact form and we will get back to you promptly.

 

I've made an order but my goods haven't turned up yet. What do I do?

 

We send all goods via a tracked and signed for service. You can use the tracking number (which will be provided in an email upon successful dispatch or via the courier) to see where your parcel is.

 

If you're not in and the courier was unable to deliver the parcel, you'll receive a card providing details on how to collect or re-arrange delivery.

 

If you've undertaken the above and struggled to get through to the courier to find your parcel, please get in touch and we'll help in anyway we can.

 

Are my card & payment details safe and secure when I use the Muay Thailand website?

 

Yes! Data security and customer confidence is a top priority for us. We have stringent processes in place to ensure your privacy and we use secure payment gateways to ensure safe processing of your payment details.

 

I have good/bad feedback, who do I give it to?

 

We strive to improve everyday so that we can provide our customers with the utmost service, advice and satisfaction. Your customer feedback is one of the ways that helps us do so.

 

If you're not happy with the service, please contact us via email or phone so we can hear you out and rectify the situation.

 

If you've had a positive experience and would like to provide feedback please send us an email and tell us about it. We don't have a formal review/testimonial system in place yet but your feedback will help build the foundations of it.