Shipping

Swift and secure shipping is key to all great online shopping experiences. We only work with the most reliable couriers to ensure you know where your goods are and when you can expect them.

All UK orders over £60 ship for FREE with a Tracked & Signed For service (2-3 working days Mon - Sat, excluding public holidays). Orders under £60 ship with the same service for £4.95.

We have recently stopped international orders while we evaluate the best options with couriers. We aim to cater for international orders again once we have concluded on the most reliable and cost effective shipping couriers.

We aim to dispatch all orders the next working day, however, it can take up to 2 working days during busy periods. Upon successful dispatch for all orders, you will be sent an email detailing the courier and tracking information.

A signature will be required for all deliveries. If nobody is present at the time of delivery then the courier should leave a calling card so the item can be re-delivered or collected at a nearby office.

All orders over £60 qualify for free delivery (Tracked & Signed For, 2-3 working days Mon - Sat, excluding public holidays).

A flat rate of £4.95 applies to all orders £59.99 or less within the UK (same service as above).

Returns & Refunds

Muay Thailand wants to ensure you are completely satisfied with your order but we understand that sometimes you may change your mind when you receive your goods.

Any returns/exchanges must be submitted within 30 days from the day you receive the goods.

We advise you to send your items back via recorded post service and get a proof of postage as we cannot be held liable for any goods lost in transit.


Returns

Returns will only be accepted for unworn items in their original condition, with tags still attached.  When returning a parcel for any reason, please include a note that clearly states your name, order number and reason for return. Failure to include this will result in delays and may even withhold the return from being processed. Discounted items are final and cannot be returned or exchanged.

Please contact customercare@muaythailand.co.uk with all these details before shipping your return, as this will help us manage expectations and process the return faster.

Postage costs for returns will only be paid for faulty or incorrect items - in which case, you must inform us prior to returning the item and we will provide a pre-paid postage label to return the item.


Exchanges

Customers have 30 days from receiving goods to exchange for similar items of exact or a lower order value (the difference will be refunded). Goods sent back for exchange must be in unused condition, complete with tags, just as with returns. We recommend sending back goods via a tracked service. No shipping costs will be refunded.

Once goods are received, they will be checked over and, if all is in order, the exchange item(s) will be dispatched the next working day.


Muay Thailand Return Address

Muay Thailand c/o Fulfilmentcrowd,
Matrix Park,
Western Avenue,
Chorley,
Lancashire,
PR7 7NB 

Once your goods are accepted back into stock, a refund payment will be processed within 3-7 working days. The refund will be returned to the card or Paypal account on which the initial payment was made and, depending on the payment method used, can take up to 30 days to appear back in your bank. If an item has been purchased in a sale or promotion, you will only be refunded the price you have paid for the item.

order status

We always aim to ensure customers know where their orders and what the next step is.

We send all goods via a tracked and signed for service. You can use the tracking number (which will be provided in an email upon successful dispatch or via the courier) to see where your parcel is. 

If you're not in and the courier was unable to deliver the parcel, you'll receive a card providing details on how to collect or re-arrange delivery. 

If you've undertaken the above and struggled to get through to the courier to find your parcel, please get in touch and we'll help in anyway we can. 

We send all goods via a tracked and signed for service. You can use the tracking number (which will be provided in an email upon successful dispatch or via the courier) to see where your parcel is. 

Please use the courier's track and trace functionality on their website to understand where your goods are. We always recommend waiting several more days than expected before raising any delivery issue with us - as couriers often ask for more time to complete the delivery before considering it as an issue.

Nonetheless, if you have not received your order after a reasonable time, please get in touch and we will speak with the courier for you.

Getting in touch

We love to hear from our customers and help ensure they have a great experience shopping with us.

You can contact us in a variety of ways: the contact form, via email or you can call us on 03333 397 511.  

The Muay Thailand shop is only online. This means you can shop 24/7 and it also keep costs low so we can pass on savings to you. 

We aim to respond to all emails within 48 working hours, Monday to Friday. 

Our phone lines are open 09:00 – 17:00 GMT, Monday to Friday excluding bank holidays. If you've called but can't get through, please leave a message to help us get back to your faster. Alternatively, send us an email or use the contact form and we will get back to you promptly. 

Secure shopping

Secure and safe shopping is of paramount importance to us. That's why we employ top quality security throughout the process.

We accept ALL major credit cards, PayPal, Klarna and Apple Pay. No matter your payment method, the security of your payment details is crucial to us.


We take extra care to keep details safe and all payments are securely processed with 128-bit encryption 💳    

Packaging Policy

Plastic. We all hate it, especially single use plastic. At Muay Thailand we often receive our products from suppliers in plastic. This is because it needs to be hygienic and water resistant.

Where possible we recycle all the packaging materials we receive and reuse as much as possible when sending your item to you. So your order may come in reused packaging - whether that be cardboard, plastic or otherwise. Otherwise, we try to source new mailer bags and cardboard boxes which have been recycled as much as possible.


We hope you agree that this is a sensible and honest policy.

We are constantly looking at ways to reduce our carbon footprint, especially when it comes to how we can implement fully recycled packaging into our delivery process.

We are also looking at ways of planting trees and removing plastic from the ocean with every order a customer places.

More details to follow.