Refund policy

Returns Policy

Muay Thailand wants to ensure you are completely satisfied with your order but we understand that sometimes you may change your mind when you receive your goods. Any returns/exchanges must be submitted within 30 days from the day you receive the goods.

We advise you to send your items back via recorded post service and get a proof of postage as we cannot be held liable for any goods lost in transit.

We have a dedicated returns portal that helps streamline the process.


Returns

Returns will only be accepted for unworn items in their original condition, with tags still attached.  When returning a parcel for any reason, please include a note that clearly states your name, order number and reason for return. Failure to include this will result in delays and may even withhold the return from being processed. Discounted items are final and cannot be returned or exchanged.

Please contact customercare@muaythailand.co.uk with all these details before shipping your return, as this will help us manage expectations and process the return faster. Alternatively, if you created an account with us, you can easily manage returns via your account portal here.

Postage costs for returns will only be paid for faulty or incorrect items - in which case, you must inform us prior to returning the item and we will provide a pre-paid postage label to return the item.

How to use the returns portal

You can access your account and the returns portal here.

Then, log in to your account:

1. In the Email field, enter your email address, and then click Continue.

2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.

3. Go back to the online store, and then enter your six-digit verification code.

Once in the portal, click the order that you want to submit the return for. If your order has more than one item, then select the items that you want to return.

4. Select a return reason and add a note with more details.

5. Click Request return. If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label.

Exchanges

Customers have 30 days from receiving goods to exchange for similar items of exact or a lower order value (the difference will be refunded). Goods sent back for exchange must be in unused condition, complete with tags, just as with returns. We recommend sending back goods via a tracked service. No shipping costs will be refunded.

Once goods are received, they will be checked over and, if all is in order, the exchange item(s) will be dispatched the next working day.


Refunds

Once your goods are accepted back into stock, a refund payment will be processed within 3-7 working days. The refund will be returned to the card or Paypal account on which the initial payment was made and, depending on the payment method used, can take up to 30 days to appear back in your bank. If an item has been purchased in a sale or promotion, you will only be refunded the price you have paid for the item.

Muay Thailand Return Address

Muay Thailand Ltd
301 St Radigunds Road
Dover
Kent
CT17 0LD
UK