How does "Pay Later With Klarna" work in the UK?

What are the basics?

Pay Later With Klarna is available to all customers with a billing and delivery address registered in the UK.
Please note, if you pay for your order this way, all payment breakdowns and communications will be provided directly by Klarna.

 

How do I pay using Klarna?

To pay using Klarna, you'll need to provide your mobile number so they can contact you directly if need be. They also need your email address to send your payment statement.

 
When will I receive my payment statement?

 

Once you've placed your order using Klarna, they'll send an email within 2 days with payment instructions.

You'll then have 30 days to complete the payment online. You can pay at your convenience, with no extra cost via credit or debit card. 

You'll receive a reminder two days before your payment is due, and you'll also receive email reminders.

 

Having trouble paying with Klarna?

If you have any trouble placing an order with Klarna, it could be due to one of the following reasons:

 

• Klarna may have rejected your application to pay on account. We'd recommend choosing another type of payment or placing an order for a smaller amount.

• Klarna may not have been able to check your details using the billing address that you've provided. You'll need to make sure that your billing address is the same address that your bank/credit cards are registered to.

• You may have outstanding payments on previous Klarna statements. Once these are paid off, try Pay Later with Klarna again. If you've recently paid off outstanding statements, please allow 24 hours before trying to pay through Klarna again.

• You may have missed a required field at the checkout, such as filling in your Date of Birth.

• If you haven't used Klarna before and you're shipping to a different address to your billing address, the payment may be declined.

 
Can’t decide which Klarna payment option will work best for you? Click here for more information.  
For more information about Klarna for UK customers, please click here.
 
To find out more about returns paid for by Klarna, click here.

 

Last but not least...

Klarna are an independent payment company and Muay Thailand  has no influence over whether your payment with Klarna is accepted or not. If you have any trouble with your order, please contact Klarna Customer Service.