Frequently Asked Questions

Returns & Refunds

Muay Thailand wants to ensure you are completely satisfied with your order but we understand that sometimes you may change your mind when you receive your goods. Any returns/exchanges must be submitted within 30 days from the day you receive the goods.


Returns

Returns will only be accepted for unworn items in their original condition, with tags still attached.  When returning a parcel for any reason, please include a note that clearly states your name, order number and reason for return. Failure to include this will result in delays and may even withhold the return from being processed. Discounted items are final and cannot be returned or exchanged.

Postage costs for returns will only be paid for faulty or incorrect items - in which case, you must inform us prior to returning the item and we will provide a pre-paid postage label to return the item.


Exchanges

We advise you to send your items back via recorded post service and get a proof of postage as we cannot be held liable for any goods lost in transit. Customers will need to pay for this postage when exchanging items. No shipping costs will be refunded.


Refunds

Once your goods are accepted back into stock a refund payment will be processed within 3-7 working days. The refund will be returned to the card or Paypal account on which the initial payment was made and, depending on the payment method used, can take up to 30 days to appear back in your bank. If an item has been purchased in a sale or promotion, you will only be refunded the price you have paid for the item.

Muay Thailand Return Address

Muay Thailand c/o Fulfilmentcrowd,
Matrix Park,
Western Avenue,
Chorley,
Lancashire,
PR7 7NB 

Shipping

All UK orders over £60 ship for FREE with a Tracked & Signed For service (2-3 working days Mon - Sat, excluding public holidays).

All international orders ship at a flat rate of £9.95 per order.

We aim to dispatch all orders the next working day, however, it can take up to 2 working days during busy periods.


A signature will be required for all deliveries. If nobody is present at the time of delivery then the courier should leave a calling card so the item can be re-delivered or collected at a nearby office.


UK (Mainland) Postage

All orders over £60 qualify for free delivery (Tracked & Signed For, 2-3 working days Mon - Sat, excluding public holidays) .

A flat rate of £4.95 applies to all orders £59.99 or less within the UK (same service as above) .


International Postage

All international orders (outside UK Mainland) are shipped with a tracked service for a flat rate of £9.95.

Some items may be restricted by your local laws. It is your responsibility to be aware of such restrictions before ordering. If you order an item that is prohibited in your country and it is returned to us, any refund will exclude shipping and customs fees that we may incur.

We operate using a Deliverd Duty Unpaid programme, therefore, International orders may incur custom charges, duties or additional VAT which need to be paid before you can get your parcel. We have no control over these charges and can't predict their amount. For further information, please contact your local customs office before ordering.

Upon successful dispatch for all orders, you will be sent an email detailing the courier and tracking information.

Order Status

We send all goods via a tracked and signed for service. You can use the tracking number (which will be provided in an email upon successful dispatch or via the courier) to see where your parcel is. 

  

If you're not in and the courier was unable to deliver the parcel, you'll receive a card providing details on how to collect or re-arrange delivery. 

  

If you've undertaken the above and struggled to get through to the courier to find your parcel, please get in touch and we'll help in anyway we can. 

Payment Methods

We accept ALL major credit cards, PayPal, Klarna and Apple Pay.  

All payments are securely processed with 128-bit encryption 💳    

Get In Touch

You can contact us in a variety of ways: the contact form, via email or you can call us on 03333 397 511.  

We are open 09:00 – 17:00 GMT excluding bank holidays. 

The Muay Thailand shop is only online. This means you can shop 24/7 and it also keep costs low so we can pass on savings to you. 

We aim to respond to all emails within 48 working hours, Monday to Friday. 

Our phone lines are open 09:00 – 17:00 GMT, Monday to Friday excluding bank holidays. If you've called but can't get through, please leave a message to help us get back to your faster. Alternatively, send us an email or use the contact form and we will get back to you promptly. 

Secure Shopping

Yes! Data security and customer confidence is a top priority for us. We have stringent processes in place to ensure your privacy and we use secure payment gateways to ensure safe processing of your payment details.